Customer Experience Experts
CX Experts are a full-service Customer Experience consulting firm with a long standing history in the design and optimisation of world class contact centre solutions.
In partnering with some of the biggest software houses around the world, we have supported major brands all over the globe.
Specialising in helping brands with the digital transformation of their contact centres to deliver omni-channel services whilst reducing the cost of service all whilst increasing customer satisfaction.
Our Services
Move To Mobile Messaging
Messaging allows companies to engage with customers in their channels of choice, such as WhatsApp, SMS and Messenger to name a few. It also allows brands to reduce costs by being up to 2X as efficient as voice & email. Speak to CX Experts to find out how messaging could transform your customer engagement strategy.
Digital Strategy Ideation
Whether it be digital transformation, deflection to self-service, introducing modern messaging channels or utilising automation and robotics, we can help. From ideation stages, solution scoping and design and deployment of future proof contact centre services.
CX Health Check
With decades of experience in all things contact centre, why not let our experts give your customer engagement team a health check and share best practice ideas and best in class standards.
Insight Mining
Making Sense of Data
Interconnected Omnichannel Ecosystem
By partnering with global software giants such as Zendesk, we help brands converge all their contact channels into one unified Omni Channel System. This allows your support team to deliver a consistent service across every channel whilst reducing effort and friction from both the customer and employee experience.
Transcribe all your calls, run automated quality & compliance scorecards all whilst having the ability to run targeted searches across your entire call database. Speech analytics is powering companies to reduce average handle time and boost first contact resolution all while having actionable insights supporting data driven business decisions.
With access to more data than ever before it can be overwhelming to look at how we connect that data into one source of the truth. Also once you have your data how can you use it to drive driven decisions.
About CX Experts
Keeping brands connected to customers in a digital age.
At CX Experts our aim is to help brands develop world class customer engagement strategies. Through the use of enterprise grade software and proven contact centre best practice we can help drive cost reduction, increase sales & revenues whilst delivering enhanced customer experience metrics.
PHILLIP BATT
Hugely experienced Contact Centre executive, with over twenty years’ experience working for both major blue-chip brands, and within BPO/outsourced contact centre environments. With a proven track record in the areas of analysis and insight, managing sales and service, managing campaigns and managing relationships.
More recently I have specialised in enabling brands transform their customer engagement strategies through driving digitisation whilst deflecting contacts into self-service, and migrating from costly legacy high effort channels to more modern low-cost channels such as chat/messaging and WhatsApp.
“The team have been exceptional in helping us in executing on its Digital Transformation journey. They assisted us in transforming our traditional voice and email channels into a modern support desk which included advanced chat capabilities, WhatsApp messenger integration, transactional Chatbots and a sophisticated client knowledge base. This has enabled us to continue to offer superior service levels to our clients even during the COVID pandemic. CX Experts have always presented themselves in a professional manner and are always willing to go the extra mile in order deliver. I highly recommend their service.”
Head of IT | Major SA Insurance Brand
Contact
As a digital first company we encourage you to get in touch using one of our digital channels. Either email, WhatsApp or start a chat by clicking the chat help button in the bottom right corner. One of our friendly team will reach out in your channel of choice.
Email: support@cxexperts.co.za
WhatsApp: Coming Soon