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Welcome to CX Experts
South Africa’s #1 Zendesk Partner and Customer Experience Specialists
At CX Experts, we empower businesses to deliver exceptional customer experiences. As South Africa’s top Zendesk partner, we specialise in creating tailored customer service and contact centre solutions that drive growth, boost efficiency, and foster lasting customer relationships.
Whether you're looking to implement Zendesk for the first time, optimise your existing platform, or outsource your contact centre operations, our team of certified experts is here to guide you every step of the way.
Our Industry Partners
Join the ranks of top brands who’ve transformed their customer experience with CX Experts.
Areas of Expertise
Whilst expert in all things Contact Centre, we typically help most in these areas:
Deflection To Self Service
Empower customers with AI-driven self-service options, reducing contact volumes and agent workload while improving response times and customer satisfaction.
Omni Channel
Seamlessly connect voice, email, messaging and social platforms into one unified system, ensuring a consistent and efficient customer experience.
Move To Messaging
Engage customers on their preferred channels like WhatsApp, SMS, and Messenger, offering real-time, convenient and frictionless support.
AI & Automation
Enhance efficiency with AI-powered responses, automated workflows and intelligent agent assistance, reducing response times and optimizing operations.
Benefits We Deliver
Driving Efficiency, Growth, and Satisfaction
Our solutions are designed to optimize your customer service operations, reducing costs, increasing customer lifetime value and enhancing both employee and customer satisfaction.
✔ Reduction in Cost To Service
✔ Increase Customer Lifetime Value
✔ Enhanced Employee & Customer Satisfaction
What We do
End-to-End Support for You
Supporting at every stage of the lifecycle we can support and assist in any or all of these key areas:
✔️ Scoping & Solution Design
✔️ Implementation & Set Up
✔️ Optimization & Enhancement
✔️ Benchmarking & Health Checks
Stay Ahead with Scalable, Innovative Solutions
Future-Proof Customer Experience
Customer expectations are evolving—your support should too. We design, deploy, and manage future-proof contact center services that enhance efficiency, reduce costs, and build lasting customer loyalty.
Who We Help
Supporting Large-Scale Communication Across All Sectors
We assist businesses in streamlining communication and customer engagement, whether you're serving consumers, businesses, or employees.
✔️ B2C – Enhance customer interactions and support at scale
✔️ B2B – Improve business communication and relationship management.
✔️ B2E – Optimize internal support and employee engagement.
Stay Ahead with Scalable, Innovative Solutions
Client Testimonials
See how CX Experts has helped businesses transform their customer support, streamline operations, and enhance efficiency with our expert solutions.
"Partnering has been a game-changer! The centralized ticketing system and powerful suite of tools they implemented have transformed the way we serve our customers from lead to sales through to customer support. The result? Happier customers and a support team that's operating at peak efficiency. We couldn’t be more thrilled with the results!"
– Thomas Framnes
Their hands-on approach ensured the implementation process was smooth, efficient, and perfectly aligned with our operational goals. What stood out most was their attention to detail and commitment to delivering measurable results. They didn't just set up the system; they empowered our team with best practices, training, and actionable insights, enabling us to maximize the potential of Zendesk's suite of tools.
– Head of CS
IT Distributor
My experience with the team has been nothing short of revolutionary. They’ve provided exceptional support with Zendesk across the board, ensuring that we are using the product to its fullest potential. The team is always eager to assist and collaborate, offering fresh ideas and solutions.
– Dawid Smit
The Courier Guy
Their expertise has been key to optimizing our customer support. What sets them apart is their genuine commitment to our growth, consistently delivering tailored solutions that meet our unique needs. We highly recommend them to any organization looking to elevate their customer experience.
– Divan du Plessis
Amplifin
Simplifying Your Journey to Excellence
Working with us couldn’t be easier, as simple as 1, 2, 3!
No costs or charges at any stage of the cycle - all support is 100% FREE!
Let's Chat
Kickstart with a 15-30 minute session, gaining personalised insights from our seasoned experts, as well as your challenges & objectives.
Let's Test
We'll create a custom demonstration that can showcase some of the powers of Zendesk. You can trial that account for a few weeks if needed.
Let's Go Live
We'll support the build out and your go live. Even after deployment you'll have our ongoing support to optimise Zendesk.
