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Expert Zendesk Support, No Full-Time Hire Needed
Expert Zendesk Solutions for Seamless Customer Support
With more than a decade of hands-on experience, CX Experts are long-standing Zendesk partners trusted by businesses across industries. Whether you're exploring Zendesk for the first time or already using it, we help you get the most value out of your investment.
For new users, we’ll guide you in selecting the right Zendesk plan tailored to your business needs, saving you time, cost, and hassle. For existing users, we offer expert support to optimise your current setup, streamline workflows, and unlock powerful features you may not be using yet.
Our Industry Partners
CX Experts search for best in class solutions and partners to supercharge your solutions.
CX Expert Services
We're big fans of Zendesk – we truly believe it's the top customer support platform out there. We're here to help current users really nail it with Zendesk and make the switch smooth for companies ready to tap into all its awesome features.
CX Assist
Considering Zendesk: We can help you design and implement your CX vision for loyalty & seamless experiences using Zendesk’s AI functionality.
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Defining clear tech-enabled CX goals
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Developing a Zendesk-centric implementation roadmap
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Mapping & optimizing touchpoints with AI-driven tools
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Building a tech-integrated customer-centric approach
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Measuring & tracking progress via Zendesk AI analytics.
Leveraging Zendesk we can help design, create, and shape your overall CX vision to increase brand loyalty and create a seamless experience for your users.
Zendesk Assist
For all existing Zendesk customers:
Get Expert Admin support, to help you create a seamless experience for your users and agents. Our team of highly skilled Zendesk admins are here to help.
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Comprehensive 100-point health check
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Evaluation of current plan utilisation
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Actionable plan for future improvement
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Support with action plan execution
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Ongoing support & continuous improvement
Let us take the complexity out of Zendesk so you can focus on what matters most: your customers.
Simplifying Your Journey to Excellence
Embark on a seamless four-step process to elevate your customer experience.
✔ PLAN: We establish business needs and goals for the next 6-12 months and create an Assist Engagement Pack to track and align the goals with the Program of Work.
✔ ANALYSE: We spend time leveraging data-driven insights including data collection and analysis, providing valuable information about your customers’ behaviour, preferences, friction and pain points, that inform our recommendations to enhance customer success.
✔ ACT: We work collaboratively with you to action the recommendations. Our Assist consultants are trained to proactively resolve issues and implement optimisations, leading to improved customer service efficiencies, scalability, customer success and retention.
✔ TRUSTED SUPPORT: With our Assist Package, you can rely on a team of trained experts who are dedicated to supporting your customers and helping your business succeed, allowing you to focus on your core competencies.
Seamless Integration & Support
Simplify Zendesk Setup
Streamline your Zendesk integration with expert guidance, eliminating technical complexities and ensuring a smooth launch. Experience hassle-free setup and custom configurations tailored to your needs.
Customised Training Programmes
Unlock Full Potential with Training
Empower your team with customised Zendesk training sessions. Boost efficiency and enhance customer service skills, directly addressing your team’s unique requirements and improving overall performance.
Tailoured Zendesk Solutions
Enhance Customer Interactions
Custom themes and workflows designed by SuccessCX elevate your brand and customer engagement. Benefit from bespoke solutions that resonate with your audience, driving satisfaction and loyalty.
Expert Consultation and Support
Continuous Improvement and Support
Access ongoing support and strategic advice from Zendesk experts. Stay ahead with continuous improvements and innovations, ensuring your customer service operations remain top-notch and competitive.
